Return Material Authorization Form - RMA
Please use the on-line form when returning items to CMT for service/warranty repair, or credit.
| I-Mark & Handy Andy - Return for Warranty Service or Repair: Warranty/Service requests - Upon completion of submitting this form you will receive an email notification with an RMA number please print and send with product to: Tech Room, Columbia Marking Tools, 27430 Luckino Dr, Chesterfield Twp MI 48047. Please allow on average 1 week for analysis and review. This time may be less for easily identifiable issues and repairs. The requestor will be provided with a quotation before CMT proceeds with the service. Please be advised of a minimum $250 bench fee for repairs not covered by warranty. | |
| Cylinder/Stamp - Return for Repair/Alteration: - Upon completion of submitting this form you will receive an email notification with an RMA number please print and send with product to: Cylinder/Stamps Repairs, Columbia Marking Tools, 27430 Luckino Dr, Chesterfield Twp MI 48047. Please allow 1-2 days for analysis and review once the product has been returned to our facility. This time may be less for easily identifiable issues and repairs. The requestor will be provided with a quotation before CMT proceeds with the service. Cylinder repairs get the benefit of 10% discount on parts, and CMT warranties the repair for 90 days. | |
| Cylinder/Stamp - Return for Warranty Service: Warranty/Service requests - Upon completion of submitting this form you will receive an email notification that your submission has been successfull. Please allow 1-2 days for analysis and review. A second email will contain the required RMA number please print and send with product to: Cylinder/Stamp Warranty Return, Columbia Marking Tools, 27430 Luckino Dr, Chesterfield Twp MI 48047. | |
| Return for Credit: Filling out this form is a request for an RMA number. Please allow 1-2 business for review and processing of your request. Please note that only stock products purchased within the past 30 days may be returned. In addition, there is a minimum $50 restockig charge. |
Warranty requests - please see the following link for the warranty policy.