Upon completion of submitting this form you will receive an email notification with an RMA number please print and send with product to: Tech Room Columbia Marking Tools 27430 Luckino Dr. Chesterfield Twp MI 48047 Important: When shipping from outside the US. Specify Harmonized Tariff Code 9801.00.10.31 "Products of the United States when returned after having been exported, without having been advanced in value or improved in condition by any process of manufacture or other means while abroad." * All shipping, duties, and services to be charged to the shipper. * Please allow on average 1 week for analysis and review. This time may be less for easily identifiable issues and repairs. * Product is considered abandoned if no order has been provided 60 days from receipt of the repair quotation. Customer is responsible for evaluation fee. Handy Andy Repairs A Handy Andy almost never needs to have the stand sent with it unless the Air Regulator is broken. I imagine it’s a lot cheaper for a customer to ship a Handy Andy head instead of the whole stand. I-Mark I series IS60/ID60 should ideally be sent with the pin they were using at the time of failure, as this would help determine if pin failures are responsible for the machine “not working” when nothing else was wrong with it. Multiple Heads If multiple marking heads are failing at the same station/cell, the Controller for that station should be included with the RMA.
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