1-2 days after submitting this form you will receive an email notification with an RMA number please print and send with product to: Returns Columbia Marking Tools 27430 Luckino Dr. Chesterfield Twp MI 48047 Important: When shipping from outside the US..Specify Harmonized Tariff Code 9801.00.10.31 "Products of the United Staes when returned after having been exported, without having been advanced in value or improved in condition by any process of manufacture or other means while abroad." All shipping, duties, and services to be charged to the shipper. Completion of this form does not guarantee requestor credit. Credit requests are limited to 30 days after receipt of order, and must be standard product.
Columbia realizes that shoppers have a wide range of choices in where to shop for marking tools. Columbia makes every effort to provide the best and highest quality industrial marking products. Unused product may be returned back to Columbia for a full refund less a minimum $50 restock and QC charge. This does not apply to custom tooling orders. To process your request as efficiently as possible, in the event that you need to return an item, please note our return policy: Please use Return Request for a Return Authorization number (returns will not be accepted unless accompanied by this number) and be sure to write your RA number on the shipping label. -Always include a copy of your invoice or packing slip. -Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted. -Materials returned after 30 days from date of shipment will not be accepted. -C.O.D. returns will not be accepted. -Altered or etched items will not be accepted. Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.
A special link to resume the form will be sent to your email address.