Remote Technical Support

CMT Customer Support

CMT offers a wide range of product support. Most of this support is provided free of charge. However, CMT does offer senior technical support for a small fee. CMT also offers both repair and onsite services if needed.

1

Operation Guides and Manuals

CMT products have a wide range of operation guides and manuals. The operation guides and manuals are found with the product listing. If you need assistance finding them please use chat or Just Ask.

Free

2

Online Knowledgebase and Wiki

The on-line Knowledge base and Wiki are both full of informative product information:

  • Knowledgebase
  • Marking Wiki

    • Free

    3

    Online Chat and Email

    Basic technical support is available through our on-line chat or Email Request.

    Free

    4

    Remote Assistance

    Advanced technical support is available for a fee. This support would be for any items not included in an operation guide or manual.

    Level 1 - up to 60 minutes of paid telephone support

    Level 2 - 1-4 hours of paid telephone support. This may include multiple calls/call back, and remote assistance.

    Level 3 - Multi-day in-depth custom programming. May include multiple calls, logo or program design, and remote assistance.

    RemoteSupport-1
    Technical Support Level 1 - <60 minutes
    $250.00 $212.50 Online Sale!
    TECH1
    Level 1 - Telephone support <60 minutes. CMT Service tech will contact you via email to arrange for a time for a telephone call. Be sure to include details about the questions to be covered when checking out.
    Quantity
    RemoteSupport-2
    Technical Support Level 2 - 1-4 Hours
    $1,000.00 $850.00 Online Sale!
    TECH2
    Level 2 - Telephone/Remote support 1-4 hours. May include multiple calls/call back, and remote assistance. CMT Service tech will contact you via email to arrange for a time for a telephone call. Be sure to include details about the questions to be covered when checking out.
    Quantity
    RemoteSupport-3
    Technical Support Level 3 - Multiday/Programming
    $2,000.00 $1,800.00 Online Sale!
    TECH3
    Level 3 - Multiday Support to include custom programming. May include multiple calls, logo or program design, and remote assistance CMT Service tech will contact you via email to arrange for a time for a telephone call. Be sure to include details about the questions to be covered when checking out.
    Quantity